Poki Com Terms and Conditions – Read Before You Play

1 Acceptance of Terms

By registering on poki com, you confirm that you have read and accepted these Terms and Conditions in full. Your continued use of poki com after any update to these Terms constitutes your acceptance of the revised version. poki com reserves the right to update these Terms at any time, and it is your responsibility to check this page regularly for changes.

These Terms apply alongside the poki com Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between these documents, these Terms take precedence unless otherwise stated.

2 Eligibility

To open an account and play on poki com, you must meet all of the following requirements:

• You must be at least 18 years of age. poki com does not permit anyone under 18 to register or play under any circumstances.
• You must be accessing poki com from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or close family member of a poki com employee.
• You must not have a previously closed or suspended poki com account unless poki com has explicitly reinstated your access in writing.
• You must be acting on your own behalf and not as an agent for any third party.

poki com may request proof of age and identity at any time. If you cannot provide satisfactory verification, poki com reserves the right to suspend or close your account and withhold any pending withdrawals until the matter is resolved.

3 Account Registration

Each player is permitted to hold only one account on poki com. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all accounts being closed and all balances being voided.

When registering on poki com, you agree to:

• Provide accurate, complete, and up-to-date personal information including your full name, date of birth, and contact details.
• Keep your login credentials secure and not share your password with any other person.
• Notify poki com immediately if you suspect unauthorised access to your account.
• Update your account information promptly if any details change.
• Not allow any other person to use your poki com account to place bets or access funds.

poki com is not responsible for any losses resulting from unauthorised access to your account where you have failed to keep your login details secure. Account security is your responsibility.

4 Deposits and Withdrawals

poki com supports a range of payment methods suitable for Bangladesh players, including bKash, Nagad, Rocket, and other approved local options. All deposits and withdrawals on poki com are subject to the following conditions:

• The minimum deposit on poki com is ৳10. Deposits below this threshold will not be credited to your account.
• All payment methods used on poki com must be registered in your own name. Third-party payments are not accepted.
• Withdrawals will only be processed to the same payment method used for the original deposit where technically possible.
• poki com reserves the right to request identity verification before processing any withdrawal. This is a standard security measure and is not a reflection on your account standing.
• Withdrawal processing times vary by payment method. poki com aims to process all approved withdrawals as quickly as possible, typically within a few hours for verified accounts.
• poki com does not charge fees for standard deposits or withdrawals, but your payment provider may apply their own charges.

5 Bonus Terms

poki com offers a welcome bonus to new players and ongoing promotions to existing players. All bonuses on poki com are subject to the following general terms, as well as any specific terms stated at the time the bonus is offered:

• Bonuses are available to one account per household, per device, and per IP address. Attempting to claim the same bonus multiple times will result in all bonus funds being voided.
• All bonuses on poki com are subject to wagering requirements. The specific wagering requirement for each bonus will be stated clearly in the promotion details.
• Bonus funds must be used within the validity period stated in the promotion. Expired bonus funds will be removed from your account automatically.
• poki com reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash before the wagering requirements have been met.
• If poki com determines that a player is abusing the bonus system — including through matched betting, arbitrage, or any other strategy designed to exploit promotions — poki com reserves the right to void the bonus and any winnings derived from it.

Always check the specific terms attached to each poki com promotion before you opt in. If anything is unclear, contact support before you start using the bonus.

6 Gameplay Rules

All games available on poki com use certified random number generators to ensure fair and unpredictable outcomes. poki com does not manipulate game results in any way. The following rules apply to all gameplay on poki com:

• Game results are final once a round is completed. poki com will not reverse a completed game result except in cases of a verified technical error.
• In the event of a technical fault during a game session, poki com will investigate and resolve the issue as fairly as possible. This may include voiding the affected round and returning the stake to your account balance.
• Players are responsible for ensuring they understand the rules of each game before placing a bet on poki com.
• Minimum and maximum bet limits apply to all games on poki com and are displayed within each game interface.
• poki com reserves the right to void any bet placed in error or as a result of a software malfunction.

7 Prohibited Conduct

The following actions are strictly prohibited on poki com. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Using any software, bot, script, or automated tool to interact with poki com games or systems.
• Colluding with other players to gain an unfair advantage in any game on poki com.
• Attempting to exploit any bug, glitch, or error in the poki com platform for financial gain.
• Using stolen, fraudulent, or unauthorised payment methods to fund your poki com account.
• Engaging in any form of money laundering or using poki com for any illegal financial activity.
• Providing false information during registration or identity verification on poki com.
• Harassing, threatening, or abusing poki com staff or other players through any communication channel.

8 Responsible Gaming

poki com is committed to promoting responsible gaming among all Bangladesh players. We provide a range of tools to help you stay in control of your gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available directly from your poki com account settings at any time.

If you feel that your gaming is becoming a problem, we strongly encourage you to use these tools or contact our support team for assistance. poki com takes problem gambling seriously and will work with any player who reaches out for help.

• You can set daily, weekly, or monthly deposit limits on your poki com account at any time.
• Self-exclusion requests are processed promptly. Once a self-exclusion is active, poki com will not accept deposits or bets from the excluded account.
• poki com will not send promotional communications to players who have self-excluded.

For full details on responsible gaming tools and resources available on poki com, please visit our Responsible Gaming page.

9 Privacy and Data

poki com collects and processes personal data in accordance with our Privacy Policy. By registering on poki com, you consent to the collection and use of your personal information as described in that policy. Key points include:

• poki com collects personal data including your name, contact details, payment information, and gaming activity for the purpose of operating your account and complying with legal obligations.
• poki com uses SSL encryption to protect all data transmitted between your device and our servers.
• poki com does not sell your personal data to third parties for marketing purposes.
• You have the right to request access to, correction of, or deletion of your personal data held by poki com, subject to legal retention requirements.

For full details on how poki com handles your data, please read our Privacy Policy.

10 Account Termination

Either you or poki com may close your account at any time. If you wish to close your poki com account, contact our support team via live chat or email. Any remaining real-money balance will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding investigations.

poki com reserves the right to suspend or permanently close any account in the following circumstances:

• Breach of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or use of stolen payment methods.
• Failure to complete identity verification within the required timeframe.
• Discovery that the account holder is under 18 years of age.
• Regulatory or legal requirements that prevent poki com from continuing to serve the account.

11 Limitation of Liability

poki com provides its platform on an "as is" basis. While we work hard to keep poki com running smoothly and reliably, we cannot guarantee uninterrupted access at all times. To the fullest extent permitted by applicable law:

• poki com is not liable for any loss of profits, loss of data, or indirect damages arising from your use of the platform.
• poki com is not responsible for losses caused by internet connectivity issues, device failures, or third-party service outages beyond our control.
• poki com's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.
• Nothing in these Terms limits poki com's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12 Changes to Terms

poki com may update these Terms and Conditions at any time. When we make significant changes, we will notify registered players via email or an in-platform notification. The updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of poki com after any changes to these Terms constitutes your acceptance of the updated version. If you do not agree with the revised Terms, you must stop using poki com and contact support to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions or anything related to your poki com account, our support team is available 24/7 via live chat on the platform. You can also reach us by email at the address below.