At poki com, your privacy matters. This page explains exactly what personal data we collect when you use poki com, why we collect it, how we store it, and what rights you have over your own information. We keep it plain and straightforward — no legal jargon designed to confuse you.
This Privacy Policy applies to all users of poki com, including players accessing the platform from Bangladesh. By registering an account or using any feature of poki com, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy is part of the broader agreement between you and poki com, alongside our Terms and Conditions.
poki com is committed to protecting the privacy of every player on our platform. We collect only the data we genuinely need to operate your account, process your transactions, and keep the platform secure. We do not collect data for the sake of it, and we do not sell your personal information to advertisers or data brokers.
This Privacy Policy covers all personal data collected through the poki com website, mobile experience, and any communications between you and the poki com support team. If you have questions about anything in this policy, our support team is available 24/7 via live chat on poki com.
poki com will never sell your personal data to third parties for marketing or advertising purposes. Your information stays within poki com and its trusted service partners only.
When you register and use poki com, we collect the following categories of personal data:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | During registration and KYC verification |
| Contact Data | Email address, phone number | During registration |
| Financial Data | Payment method details, transaction history | When you deposit or withdraw on poki com |
| Technical Data | IP address, device type, browser, OS | Automatically when you access poki com |
| Usage Data | Games played, session duration, bet history | During active gameplay on poki com |
| Verification Data | ID documents, proof of address | When identity verification is required |
| Communication Data | Support chat logs, email correspondence | When you contact poki com support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or regulatory obligation.
poki com uses your personal data for the following purposes:
poki com will not use your data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
poki com does not sell, rent, or trade your personal data to any third party. However, we do share data with a limited set of trusted partners where it is necessary to operate the platform:
All third parties who receive data from poki com are contractually required to handle it securely and use it only for the specific purpose for which it was shared. poki com does not permit any third party to use your data for their own marketing purposes.
If you ever receive a communication claiming to be from poki com that asks for your password or full payment card details, do not respond. poki com will never ask for this information via email or chat.
poki com uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of poki com. For full details on how to manage cookies in your browser, refer to your browser's help documentation.
poki com takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
While poki com takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for poki com and never share your login credentials with anyone.
If you suspect your poki com account has been compromised, contact our support team immediately via live chat. We will act quickly to secure your account.
poki com retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance policies. Specifically:
Once the applicable retention period has expired, poki com will securely delete or anonymise your personal data so that it can no longer be linked back to you.
As a poki com player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via email at [email protected].
You can request a copy of all personal data poki com holds about you at any time.
If any of your data held by poki com is inaccurate or incomplete, you can request that we correct it.
You can request deletion of your personal data, subject to legal retention requirements that poki com must comply with.
You can object to poki com processing your data for direct marketing purposes at any time.
You can request your data in a structured, machine-readable format to transfer to another service.
In certain circumstances, you can ask poki com to restrict how we process your personal data.
poki com will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary.
poki com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on poki com, we will immediately close the account, delete all associated personal data, and void any balance in the account.
If you believe a minor has accessed poki com using your details or has created their own account, please contact our support team immediately so we can investigate and take appropriate action.
If you are under 18, you must not register on poki com or attempt to use the platform in any way. Underage gambling is illegal and harmful.
poki com integrates with a number of third-party services to deliver a complete gaming experience. These include payment gateways, game software providers, and platform analytics tools. Each of these third parties operates under their own privacy policies, and poki com is not responsible for how they handle data beyond what is governed by our data sharing agreements with them.
poki com does not embed third-party advertising networks or social media tracking pixels that would allow outside companies to build profiles of your behaviour across the web. Our focus is on delivering a clean, secure experience for Bangladesh players — not monetising your data through advertising.
poki com may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered players via email or an in-platform notification. The updated policy will always be available on this page with a revised "Last Updated" date at the top.
Your continued use of poki com after any changes to this Privacy Policy constitutes your acceptance of the updated version. We encourage you to review this page periodically so you are always aware of how poki com handles your data.
If you have any questions, concerns, or requests related to this Privacy Policy or how poki com handles your personal data, please get in touch with our team. We are here to help and will respond as quickly as possible.
Email: [email protected] | Live Chat: Available 24/7 on poki com
Here is a quick summary of the key privacy commitments poki com makes to every player on the platform.
Every connection to poki com is protected by SSL/TLS encryption. Your login details, payment information, and personal data are always transmitted securely between your device and our servers.
poki com will never sell your personal data to advertisers, data brokers, or any third party for commercial gain. Your information is used only to operate your account and keep the platform secure.
poki com gives you full rights over your personal data — access it, correct it, delete it, or export it. Submit a request to our support team and we will handle it within 30 days.
Financial data shared during deposits and withdrawals on poki com is handled through encrypted channels and shared only with your chosen payment provider — bKash, Nagad, or Rocket.
poki com keeps your data only as long as legally required. Once the retention period expires, your data is securely deleted or anonymised — it does not sit in our systems indefinitely.
Have a question about your data on poki com? Our support team is available around the clock via live chat. Real people, real answers — no automated responses to privacy concerns.